1 About you and us
Who we are.
We’re No Bad Days. No Bad Days Limited is a company registered in Kenya under company number 302767152. In these Terms, No Bad Days, we, us and our refers to No Bad Days, LTD. We also refer to No Bad Days Affiliates, which are all companies within our group.
What we do.
We own and manage websites, applications and other platforms (altogether, our Site) where we provide the following Services: Hosting, where we act as an intermediary between Buyers and Sellers – we don’t buy or sell Items on the Catalogue and aren’t a party to any Transactions, Buyer Protection, which is applied for a fee in every Transaction and which ensures their payments are made safely and allows to get a refund if their Item is lost, damaged or significantly not as described with the assistance of our customer support team, and other optional services for our Buyers and Sellers which are described below. Our refund policy is in compliance with the Kenyan Consumer Protection Act, 2012. If an item is lost, damaged, or significantly not as described, you may be entitled to a full refund under Kenyan law
We are responsible for the Services we provide, within the limits of applicable laws and our commitments, and under the conditions set out in these Terms.
About you and our Users. You are one of our Users who: is at least 16 years old, has an Account, uses our Services for your personal benefit only and not for any professional purposes (unless you are buying as a Pro Seller), has the capacity and rights to be able to carry out Transactions on the Site, and agrees to these Terms and the Catalogue Rules.
Your choice to buy and sell. Users can be: a Seller, who lists goods and items to sell (each, an Item) on an electronic catalogue on our Site (the Catalogue), and/or a Buyer, who can view, search and buy an Item or multiple Items as part of a bundle on the Catalogue by clicking the buying button, providing their payment details and clicking the “Pay” button (a Transaction).
2 About these Terms
About these Terms. These Terms and Conditions (the Terms) are a legal agreement between you and us and govern your use of our Site and Services. You agree to these Terms if you click the button indicating your acceptance when you register for a personal No Bad Days account (an Account) or when we notify you of updates to these Terms.
What bold words mean. If you see a capitalised term in bold, that’s a defined term and we’ve provided you with the definition of what it means.
About Catalogue Rules. The rules for the Catalogue, including what Items you may list (the Catalogue Rules), form the essential part of these Terms. It might happen though that something in these Terms contradicts something we say in the Catalogue Rules. Then what we say in the Catalogue Rules will take precedence over these Terms.
Other important information. We provide links to important and other helpful information in these Terms, including our Help Centre where you’ll find answers to some of the most frequently asked questions from our Users. But if you can’t find what you’re looking for on our Help Centre (which we update regularly), please reach out to us by any method described below.
3 Some ways you can contact us
To report issues. If you find out that another User has done something illegal, violated someone else’s rights or breached these Terms, you can notify us by: following the reporting procedure described here, or filling out this form if you’re specifically reporting illegal Items (such as Items that infringe intellectual property rights).
We’ll try to help the affected party and will cooperate with local authorities if required.
To raise a dispute with us. We hope you enjoy using our Services, but if there’s a disagreement between you and us, please let us know by completing our dispute form so we can try to resolve the issue as quickly as we can.
WHAT ALL OUR USERS SHOULD KNOW
4 Becoming our User
How to create an Account. To create your Account and keep it secure, you’ll need to provide us your email and choose a unique username and password. Disposable or masked emails can’t be used to create your Account.
Verification and security actions. During the Account registration process, and at any time during your use of our Services, we might ask you to: help us verify information on your Account (like your phone number, email or payment method), provide additional relevant information,remedy any incorrect or incomplete information on your Account, or answer security questions.
By this we verify that you are the person accessing your account and/or making transactions on the Site. These requests will be proportionate to the security concern we’re trying to resolve. If the information you provide is incomplete or incorrect, or if you don’t cooperate with our requests, we may block your Account as described further below.
Account restrictions. You’re allowed to have only one Account. But, if we block your original Account because someone unlawfully took it over, you can create a new Account for yourself. You can also have one Account and one Pro Seller account at the same time (if No Bad Days Pro is available in your country), but they must have different emails associated with them and be clearly separate accounts.
Promotions. We might notify you about special offers, competitions, games or other kinds of promotions for some or all of our Users (a Promotion), depending on eligibility requirements we set. Certain features or functionalities of the Site may be temporarily altered or unavailable during a Promotion.
Third party websites and content. Certain features on our Site use tools and services that are provided by third parties and are governed by their terms and conditions. We’ll provide you with a link to that third party’s terms and conditions so you can review and accept their agreement before using these features.
How we’ll present information. To provide our Users with the best experience, we may reorganise the Catalogue, advertising spaces or other information on the Site. These changes won’t affect Content you provide or our obligations under these Terms. More information about how to retrieve information about advertisements can be found here.
5 Using information you share with us
How we use your personal data. We will process your personal data to fulfil our obligations and rights under these Terms and provide you with our Services. Please read our Privacy Policy for more information about how we collect, store, use and protect your personal data. We put a lot of effort to protect your personal data, but even the strongest security measures can’t always shield against cyberattacks and guarantee that unauthorised third parties won’t find a way to access or affect your personal data. Therefore please consider what personal data or other information you provide us with as it is at your own risk.
No Bad Days complies with the Kenyan Data Protection Act, 2019, which governs the collection, storage, and processing of personal data. By using our Services, you consent to the processing of your personal data in accordance with our Privacy Policy and Kenyan data protection laws. Under the Kenyan Data Protection Act, 2019, you have the right to access, correct, or delete your personal data held by us. You may also withdraw your consent to data processing at any time by contacting us at [insert contact email].
How we can use your Content. To the extent permitted by law, you allow us and No Bad Days Affiliates to have a non-exclusive right to use your Content worldwide, without consideration, during the applicable rights’ duration. This means we can copy, display and adapt Content for operational, commercial, advertising or other internal business purposes and on any type of platform or media including on television, in print media, on the Internet (in banners and articles, on other websites) and on social networks (Facebook, Twitter, Instagram, etc.). You can stop our use of your Content for advertising purposes at any time by opting out of this in your Account settings.
6 What you must and must not do
You must. We want to provide our Services in a safe, trusted and secure environment for all Users browsing the Site, but a User’s actions and behaviour can negatively impact this objective. To allow us to achieve a safe and secure environment, you agree to do the following when you use our Site and Services: comply with these Terms and applicable laws, provide us with truthful, accurate and up-to-date information about yourself and immediately update your Account if your information changes (like your home address), keep your Account login details and password confidential and tell us if you think someone might have unlawfully taken over your Account, only share information from the Site with third parties, including on social media, if allowed by the Site’s “Share” button, and remain responsible for and have all rights to information, photographs or other data you upload on our Site (your Content).
You must not. When creating an Account or using the Site or Services, you agree you will not: do anything illegal, unethical, contrary to public security or that infringes our or someone else’s rights (like their privacy, confidential information or intellectual property), use any kind of external software tools (including but not limited to: bots, scraping programs, crawling programs, spiders) when registering on the Site and/or when using the Site and/or Services (including but not limited to: for the purpose of promoting Items, adding Items to favourite), unless such a use is authorised, offered or in any other way allowed by us, use any external software tool that could disrupt the normal operation of the Site or Services or infect or damage another User’s computer, adapt, copy, edit, distribute or commercialise any content on the Site without our prior written consent, data mine, screen scrape, crawl, disassemble, decompile or reverse engineer any part of the Site, publish Content that praises, promotes, encourages or incites terrorism, racism, revisionism, xenophobia, homophobia, sexism, hate speech, discrimination, human trafficking, organized crime, illegal organizations, self-injury, suicide, torture, cruelty to animals, apology of war crimes, sexual exploitation of children and/or adults, cults or other unlawful Content, delete and re-list the same Item multiple times or multiple Items in bulk, collect, hold or disclose information you obtained illegally that relates to other Users, their Content or their actions on the Site, or any information appearing on our Site if it might affect the rights of other Users, promote other websites or companies via advertisements on our Site.
You can check more on our community standards here at our catalogue rules.
7 Our rights to handle concerns
Taking corrective actions. If we find out you’re doing something that’s against the rules described in these Terms or obviously unlawful, we might apply any of the corrective actions listed below: block your account if we suspect that you are engaging in illegal activities, including but not limited to money laundering, fraud, or any other activities prohibited under Kenyan law. We will cooperate with Kenyan authorities in such cases. send you a warning message that you need to follow these Terms, remove or automatically correct your Items in the Catalogue, demote, hide or remove your Content from the Site, hide private messages you sent so your intended recipient can’t see them, restrict your Account by blocking your access to certain features (like sending private messages or limiting visibility of your Items to other Users), or notify local authorities about your activity if there’s a threat to someone’s life or safety.
You can check here to find more information about hiding or removing the listings.
Blocking your Account. We might block your Account temporarily or definitively if: we took a corrective action listed above and you continue to repeatedly breach these Terms, you commit a serious breach of these Terms, meaning: you provide us with incorrect, false or misleading information on your Account or fail to keep your information up to date, you don’t cooperate with us when we try to verify information you provide on your Account, you abuse the Site’s functionalities, or one of the scenarios described below: Suspicions identified by a No Bad Days Wallet Provider or Payment Processor, or Issues with Transactions, Safety and legal concerns, Minors or Security threats occur.
And when we say we will “block” your Account, this means: you won’t be able to use the Site except to contact our customer support team (Customer Support), your Items will be delisted from the Site and taken off from the Catalogue, we won’t refund you for any Seller Services you bought from us and may still be using, you can complete any pending Transactions and Payouts, but if your Account is blocked because of security or fraud concerns raised by a No Bad Days Wallet Provider, because your Account has been compromised or because it is objectively necessary to protect the legitimate interests and rights of everyone involved in a Transaction the following consequences may occur: your pending Transactions might be cancelled and all the fees paid by the Buyers would be refunded to the Buyers, and/or your ability to make a Payout might be restricted, we may prevent you from creating a new Account on the Site.
You can check here to find more information on blocking.
Using automated means and acting upon the notification from the authorities. We may sometimes use automated software or algorithms to detect and take the corrective actions listed above or block your Account and we may also act after being duly notified by the competent Authorities.
Corrective actions or blocking will be proportionate. Just to clarify, any of the actions described above will be proportionate to your violation and will take your interests into account.
Statement of reasons. If we take a corrective action listed above or block your Account, we’ll let you know: our reasons for doing so, the restriction we’ll apply to your Content or your Account, the facts and legal grounds we relied on to make our decision, information about using automated means to make our decision, and information about what recourse you have (described in more detail in the section below ‘Your option for recourse’).
However, we won’t provide you with this information if doing so would violate the law or direction of a legal authority, disrupt a fraud investigation or enable fraud to continue or be considered a serious breach of these Terms or a No Bad Days Wallet Provider’s terms and conditions.
Taking corrective action or blocking without a prior notice. We can take corrective actions or block your Account without notifying you reasonably in advance if one of the below scenarios occurs. We’ll only provide you with a statement of reasons at the time we take action:
Suspicions identified by a No Bad Days Wallet Provider or Payment Processor: a No Bad Days Wallet Provider or Payment Processor reports a suspicion to us that you violated the law, breached their terms and conditions or misused the Site when using their payment and/or wallet services (including illegal sales on the Site, money laundering, terrorist financing, scamming, identity theft or use of false documents). Issues with Transactions: you start a dispute resolution procedure about a Transaction through a Payment Processor and there are objective and legitimate reasons to believe that, in this context, you violated the law, breached these Terms or misused the Site.
Safety and legal concerns: your Content or use of the Services violates the law, regulations or rules of public security or is likely to have serious consequences for the health, safety or legitimate economic interests of us, other Users, Pro Sellers or third parties. This might be: uploading Content that condones crimes against humanity, incites racial hatred or violence, concerns child pornography or other sexual harassment or seriously threatens other Users, committing identity theft or any other type of fraud, or misusing the Site in a way that puts the safety of other Users or security of the Site at risk (such as logging in from suspicious IP addresses, scamming or spamming other Users). We’ll conduct a fraud investigation and seriously examine any claims you made.
Your options for recourse. You can challenge our decision to take any corrective action by: submitting an appeal through our system. To do this, click the link in the statement of reasons we sent you (if we blocked your Account or took a corrective action listed above ) or other communication we sent you (if you had notified us about a non-compliant Content or Account). We’ll review your appeal as soon as we can under the supervision of qualified staff, submitting a request to one of the certified out-of-court dispute settlement bodies (you can find a list of them here), or bringing an action before national courts under applicable laws.
8 How to set up a No Bad Days Wallet (No Bad Days Balance) EFFECTIVE MAY 1ST
About No Bad Days Wallets. No Bad Days Wallets are provided by licensed payment service providers in Kenya, regulated by the Central Bank of Kenya (CBK). By using our Wallet services, you agree to comply with all applicable Kenyan laws and regulations. You can create a No Bad Days Wallet, which is an electronic wallet available on the Site. You can use your No Bad Days Wallet to: receive and store funds for an Item you sell, buy an Item from another User using funds in the No Bad Days Wallet, transfer funds from your No Bad Days Wallet to your personal bank account (a Payout), or purchase optional Services available to Buyers and Sellers.
Who needs one? Any User can set up a No Bad Days Wallet following the steps below. If you’re a Seller, you’ll need to create a No Bad Days Wallet within 5 calendar days of making your first sale.
How they’re provided. No Bad Days Wallets is a payment service which can be provided by one of our regulated third-party payment service providers (a No Bad Days Wallet Provider), which includes: .
How to open a No Bad Days Wallet. To request to open a No Bad Days Wallet, simply go to your Account and: go to “Profile”, select “Balance” and then press “Activate Balance”, if you don’t open a wallet earlier, you will be asked to do so within 5 calendar days of making your first sale, otherwise you will not be able to ship the sold item and the Transaction will be cancelled provide us with your full name and address. Depending on the No Bad Days Wallet Provider, you may be also required to provide the following: either your date of birth or personal code, address, nationality and/or phone number (see here for more information), and agree to the No Bad Days Wallet Provider’s terms and conditions and acknowledge their privacy policy (we’ll provide you with a link to these in the wallet opening form).
KYC Checks.No Bad Days Wallet Providers are required to comply with the Proceeds of Crime and Anti-Money Laundering Act (POCAMLA). As part of the KYC process, you may be required to provide additional documentation, such as a copy of your national ID, passport, or proof of residence. Failure to comply with these requirements may result in the suspension or termination of your account. No Bad Days Wallet Providers may require you to complete additional KYC Checks and depending on their internal procedures and applicable laws you may need to provide a copy of your passport, ID card, driver’s licence, bank statement and/or proof of residency in the following cases: you reached a threshold of the total value of Transactions you made or total amount of Payouts you made using your No Bad Days Wallet – these thresholds depend on which No Bad Days Wallet Provider is providing services to you (see here for more information), at any point after you opened a No Bad Days Wallet if No Bad Days Wallet Provider suspects that your No Bad Days Wallet is connected to fraudulent, suspicious or illegal activity.
If you fail a KYC Check. If you fail a KYC Check or don’t complete one during your initial request to open a No Bad Days Wallet, then you won’t be able to open a No Bad Days Wallet. If this happens at any point during your use of a No Bad Days Wallet, your No Bad Days Wallet will be suspended and you might not be able to make purchases with funds in the No Bad Days Wallet or make a Payout (you can find more details about Payouts further below). These limitations to your Wallet can be also applied by the No Bad Days Wallet Provider in cases where it suspects that you are connected to fraudulent, suspicious or illegal activity.
How to make a Payout. You can request a No Bad Days Wallet Provider to make a Payout by going to “Settings” in your Account and adding your bank account number, full name and billing address. If you’re located:
9 How to make payments
How to pay on our Site. We aim to make paying for Items or purchasing our Services as easy as possible. You can make a payment using: your No Bad Days Wallet – if you have funds in the No Bad Days Wallet, it will be used automatically as the primary payment method and if you don’t have enough funds to complete your purchase, you can pay the rest with a different payment method, your credit card or debit card, or another payment method we might introduce on our Site.
Processing your payment. We use authorised third party payment service providers (Payment Processors) to: process online payments for the purchase of Items or optionalServices on our Site process Payouts from your No Bad Days Wallet, or in certain cases provide No Bad Days Wallet services too (act as No Bad Days Wallet Provider).
We also contract with third party providers to store your payment method information. We’ll provide you with help so you can use your No Bad Days Wallet and our Payment Processors, but we don’t handle your payments ourselves.
Holding money securely. If you buy an Item, all money you pay will go into a separate Escrow account that’s safely controlled by a No Bad Days Wallet Provider until the Transaction is completed. Then, the Item price and any shipping costs you have paid besides Prepaid Shipping fees will be released to the Seller’s No Bad Days Wallet.
Safety & security. Please ensure that your payment details are accurate so that payments made on our Site are safe and secure. Otherwise, your payment might be cancelled or you may be required to prove a payment method is yours or that you authorised a payment, if the automated software systems think it was stolen.
Currency Conversion. Currency conversion services are provided in compliance with the Central Bank of Kenya (CBK) regulations. Any fees associated with currency conversion will be clearly disclosed to you before completing the transaction.
10 Sending messages & leaving reviews
Private messages. You can send a private message to other Users to exchange information about an Item. You must not send a private message to another User for any other reason, especially: advertisements, malware, unsolicited or mass messages that are sent to 5 or more Users, and messages that are or could be considered illegal, obscene, harmful, unethical, threatening to public security, inappropriate or in any way incompatible with the best interests of No Bad Days and our Users.
Leaving a review. After a Transaction is complete, you can choose to write and publish a review about the Transaction and other User on our Site. All reviews you publish must be fair and honest. Please also be aware that we won’t compensate you in any form for leaving a review and we don’t review or verify reviews before they’re published on our Site.
11 Ending our relationship
You can end our relationship. You can end your relationship with No Bad Days and stop your use of our Services at any time and free of charge by deleting your Account or emailing us at these addresses.
Or we can. We can also end these Terms at any time and for any reason by giving you 30 days’ prior written notice.
What happens then. These Terms will apply until any pending Transactions and Payouts are completed.
READY TO MAKE SOME MONEY?
12 Selling an Item on No Bad Days
What you can sell. You must not list, sell, or purchase any items that are prohibited under Kenyan law, including but not limited to counterfeit goods, wildlife products (e.g., ivory, rhino horn), illegal drugs, firearms, stolen goods, or any items that infringe on intellectual property rights (e.g., pirated software, counterfeit designer goods).
You must not publish any reviews or messages that are defamatory, libelous, or otherwise unlawful under Kenyan law. No Bad Days reserves the right to remove any content that violates these principles.
Listing an Item for sale. To list an Item for sale on the Site, you will need to take and upload a photo and write a description (neither can be taken from the internet) of the Item that accurately reflects its quality and appearance (including any defects or alterations). Have a look here for examples about what information you might be asked to provide. Once your Item is listed on the Catalogue and published on the Site, this means you officially put forward an offer for sale which can be accepted by a Buyer.
Buyer’s choice. If a Buyer proposes a new price for an Item as a counteroffer, the Item is not considered sold if you accept their counteroffer. A Buyer always has the option not to buy your Item after your acceptance of the counteroffer. Your Item is sold after a Buyer buys it by clicking the buying button and their payment is accepted.
Withdrawing your listing. You can withdraw a listing at any time before a Buyer purchases the Item.
How we rank & recommend info. We use automation tools to understand, rank and recommend relevant information to Users browsing our Site. More information about how we use automation to recommend certain information on the “No Bad Days feed” is on our Help Centre.
READY TO SHOP?
13 Buying an Item
How to buy an Item. To purchase an Item from the Catalogue, you will need to: click the buying button, select a payment method and delivery option, and click the paying button on the checkout page.
How much you’ll pay. For every Transaction, you will pay the following fees that will be held in Escrow: Item price, Shipping fee, Buyer Protection fee (click here to see how we calculate it), and, if applicable fees for optional services.
What happens next? We’ll receive updates from the carrier and will notify you when the Item should have been delivered (or if the Item appears to be lost). Read more on the process in the chapter below.
If you buy an Item outside of our Site. If you buy an Item offline or outside of our Site, we are not responsible for that transaction. That purchase is made at your own risk and will not be covered by any protections we offer for Transactions made on our Site.
14 Buyer Protection
Purpose of Buyer Protection. Buyer Protection provides you with a refund policy if an Item is lost, damaged or significantly not as described. Customer Support will assist you during this process and follow our Refund Policy. Your payment will be held under No Bad Days until the Transaction is marked as completed. As a heads up, Buyer Protection is not an insurance or a legal protection service and is in addition to all other legal rights or guarantees you have. Buyer Protection is mandatorily applied for a fee and for each purchase made using the buying button.
Refund policy. You can claim for a refund for an Item if it’s: confirmed as lost or damaged during shipping, significantly not as described, which means there’s a significant difference between the Item you received and its description or photo on the Catalogue, such as a different size, colour, or severe damage (like stains, smells or holes), or the Item was missing from a bundle.
If there are any issues with the Item. You must report the issue under our Buyer Protection policy to us by clicking the “I have an issue” button in your private message screen within 2 calendar days from our notice that the Item has been delivered or it seems lost (the Refund Request Period). This will suspend the Transaction and all money for it will continue to be held in Escrow until the issue is resolved. If you don’t report an issue to us within the Refund Request Period, the Transaction will automatically be marked as completed.
Our refund policy To request a refund, please contact our customer support team at nobaddaysvintagestore@gmail.com
Handling a SNAD (significantly not as described) Item (except SNAD counterfeit Items). We suggest discussing with the Seller first to explain what issue you’re experiencing so you and the Seller can agree on a resolution you’re both happy with. But if you’re unable to reach a solution, you can escalate the issue to us. If you claim an Item is SNAD within the Refund Request Period, we’ll notify the Seller about this. The Seller can either: not require you to return the Item to them and grant your refund, or require you to return the Item to them within 5 business days in order to receive a refund. You’re responsible for return shipping costs unless agreed otherwise with the Seller, and we’ll notify the Seller once they should have received the Item or if it appears to be lost. From the time we notify the Seller, they’ll have 2 days to confirm they have the Item and everything is ok (at which point you’ll receive your refund) or report an issue (in which case your money will still be kept safe in Escrow until the issue is resolved). If the Buyer purchased Items as part of a bundle: The Buyer can return only the SNAD Item(s) out of the bundle (applicable from MAY 2025).
If the Seller doesn’t take one of the above actions within 14 days of you reporting the issue, or if you or the Seller report an issue to us at any point during this process, Customer Support will make the final decision on whether an Item is SNAD.
Handling a SNAD counterfeit Item. If you claim an Item is a SNAD counterfeit within the Refund Request Period, we’ll investigate the issue and reach out to you and the Seller and obtain information from both sides in order to make an objective decision. If the Item’s authenticity is not doubted, then we’ll complete the Transaction and release the money in Escrow to the Seller. If there’s not enough information for us to determine whether the Item is a SNAD counterfeit or not, then we’ll deem the case as ambiguous and cancel the Transaction, refund you as described in the table below and require you to return the Item to the Seller and pay for return shipping costs (unless otherwise agreed with the Seller).If there’s strong evidence the Item is a SNAD counterfeit, then we’ll notify the Seller. They’ll have 24 hours to provide us with evidence that the Item is authentic. If they can’t or don’t provide this, we’ll cancel the Transaction and you won’t need to return the Item to the Seller in order to get a refund as described in the table below.
If an issue is escalated to us: We’ll review your case and may ask you and the Seller to provide us with information and evidence to inform the objective decision about whether your case is eligible for a refund under our Refund Policy. You and the Seller agree to respect the final decision.
Why you wouldn’t get a refund. You won’t be able to receive a refund if you: report an issue that an Item is SNAD but it’s determined as not a SNAD, have already confirmed that everything was ok with the Item when you received it, didn’t report the issue to us within the Refund Request Period, didn’t provide Customer Support with proof an Item was damaged or SNAD within timelines communicated to you,used, washed or changed the Item in some way before you returned it, or are under investigation because you’re suspected of abusing or misusing the Buyer Protection by claiming the refund.
What type of refund you can get. You can get a refund for certain fees paid as described in the table below:
| What you’re returning | Type of fee | Refund |
| A single Item (not part of a bundle) | Buyer Protection fee | Full refund |
| Item price | Full refund | |
| Prepaid Shipping fee | Full refund | |
| Return shipping costs | If you pay for return shipping, the return shipping costs will be deducted from your refundIf the parcel is lost or damaged, you won’t be charged for return shipping costs | |
| Individual SNAD item(s) that were part of a bundle (but you are not returning the whole bundle) | Buyer Protection fee | The Buyer Protection fee will be recalculated based on the Item(s) you’re keeping from the bundle, and you’ll get a refund for the difference between the Buyer Protection fee you initially paid and the recalculated fee. Please see more information about this here. |
| Item price | Full refund | |
| Prepaid Shipping fee | Full refund | |
| Return shipping costs | If you pay for return shipping, the return shipping costs will be deducted from your refund.If the parcel is lost or damaged, you won’t be charged for return shipping costs. |
WHAT ELSE DO WE OFFER?
15 Shipping
How much it costs. Shipping fees will vary depending on the parcel size, shipping route, carrier and potential discounts. You’ll see how much it will cost before you checkout.
Tracking the parcel and carriers. You can track the journey status of the Item on the Site, which is based on information provided by the carrier. As far as allowed under the law, we and No Bad Days Go disclaim any liability if the carrier provides inaccurate, incomplete or outdated tracking information. The delivery time of the Item will depend on the carrier used. You can find out more here about which carriers are currently available for Prepaid Shipping, but we can add, suspend or remove carriers at any time. The carriers will perform the delivery of the Item. We aren’t a carrier and/or a postal service provider and don’t physically handle, sort, deliver or otherwise deal with an Item purchased on the Site during the process of delivering the Item.
If a parcel is lost or damaged. If there’s a dispute about the loss or damage caused to an Item during transit, the information provided by No Bad Days or the carrier will be considered accurate unless you provide us with evidence to the contrary before the Transaction is completed. If an Item was packaged properly but the parcel is lost or damaged in transit: the Buyer will receive a refund under our Refund Policy (covered by Buyer Protection), and the Seller will receive lost or damaged compensation on No Bad Days, and the amount may depend on which carrier was used (check out the Help Centre for more details).
If another method besides Prepaid Shipping is used to ship an Item purchased on the Site. The seller is responsible for ensuring that the item is delivered to the buyer in accordance with Kenyan law. This includes using proper packaging and reputable delivery services. No Bad Days is not liable for any loss or damage that occurs during delivery, except as expressly provided in these Terms.
LET’S WRAP THIS UP – FINAL IMPORTANT TERMS
16 What you’ll see on our Site
We own our Site. We, No Bad Days Affiliates and/or our licensors own all intellectual property rights to the Site, including its system, layout, software, trademarks and domain names. All intellectual property rights on the No Bad Days platform are protected under Kenyan law. You must not infringe on any intellectual property rights when using our Services. Any infringement may result in the suspension or termination of your account and may lead to legal action under the Kenyan Copyright Act or other applicable laws.
Site availability. We aren’t responsible for interruptions in the availability of our Site because of maintenance or any events which are beyond our reasonable control. Considering the legitimate interests of Users and if possible based on relevant factors (like the safety of the Site), we will try to: inform you about planned or existing availability restrictions, plan downtime outside of peak usage hours, and limit downtime for regular maintenance to a reasonable amount consistent with market standards.
17 What you and we are responsible for
What you’re responsible for. When using our Site and Services, you are responsible for: your Content and any actions on the Site that happen under your Account, all Items listed, sold and transferred by you to Buyers (including any declarations you make about Items), published reviews, and any disputes that result from your actions.
Taxes. Sellers are responsible for complying with all applicable Kenyan tax laws, including VAT and Income Tax. No Bad Days is not responsible for any tax liabilities arising from your use of our platform.
Hosting provider. Because we provide Hosting services for you and other Users, we do not run a general monitoring of Content or Items listed on the Site. As far as the law allows, we have no liability to you for any loss or damage you suffer that relates to a Transaction, except if expressly covered by Buyer Protection, our commitments in these Terms or our legal obligations.
18 How disputes will be handled
Disputes between you and us. If you have a dispute with us that cannot be resolved through our internal dispute resolution process, you may refer the matter to the Kenya Dispute Resolution Centre (KDRC) or any other recognized ADR provider in Kenya. Disputes will be resolved within 30 days of submission, and any costs associated with the dispute resolution process will be borne by the party at fault.
Governing law. These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from these Terms shall be resolved in accordance with Kenyan law and subject to the exclusive jurisdiction of the courts of Kenya. Any disputes arising from these Terms shall be resolved in accordance with Kenyan law and subject to the exclusive jurisdiction of the courts of Kenya. Any disputes arising from these Terms shall be resolved through arbitration in accordance with the Arbitration Act, 1995, or through the courts of Kenya, at our discretion.
Consumer Protection. No Bad Days complies with the Kenyan Consumer Protection Act, 2012, which ensures that all transactions on our platform are fair, transparent, and in the best interest of our users. No Bad Days complies with the Kenyan Consumer Protection Act, 2012, which ensures that all transactions on our platform are fair, transparent, and in the best interest of our users. Buyers have the right to return defective or misdescribed items within 7 days of receipt and are entitled to a full refund under Kenyan law.
19 The final bits you need to know
Updates to these Terms. We might need to update these Terms in the future. Depending on the type of change, we’ll notify you based on the table below:
| What change we’ll make | When we’ll notify you | Anything you need to do? |
| Small editorial tweaks (like correcting a spelling error) | We’ll go ahead and make those updates which you can review whenever you like | Nope! |
| A change to resolve a security concern or to prevent harm or abuse | 15 days in advance, unless not feasible due to safety reasons | Nope! |
| Adding new services or new functionalities and improvements to existing Services (but these won’t impact any pending Transactions or negatively affect your use of the Services) | 15 days in advance | Nope! |
| Any other change to these Terms | 15 days in advance | Click “accept” to agree to the new Terms within 15 days of receiving our notice In case you do not wish to accept the new Terms, you may still: close your Account free of charge, contact Customer Support, download your personal data, complete a Payout |
These changes will not apply retrospectively and will not affect any Transactions you have already completed on the Site.
If you disagree with a change. If you don’t agree with the changes we made to these Terms, you can end our relationship free of charge after any pending Transactions are completed.
General compliance. No Bad Days operates in compliance with all applicable Kenyan laws, including but not limited to the Companies Act, 2015, the Consumer Protection Act, 2012, the Data Protection Act, 2019, and the Proceeds of Crime and Anti-Money Laundering Act (POCAMLA). We are committed to ethical business practices and corporate social responsibility (CSR) in all our operations..
Transfer of rights.No Bad Days may transfer its rights and obligations under these Terms to another organization, subject to compliance with Kenyan contract law. You may not transfer your rights or obligations under these Terms without our prior written consent.
Assignment. We can transfer our rights and obligations under these Terms to another organisation, but we’ll let you know 30 days in advance. If you disagree, you can end these Terms immediately by closing your Account. You aren’t allowed to transfer your rights and obligations under these Terms to another person.
No partnership. These Terms don’t create a partnership or agency relationship between you and us. Neither of us have any right to enter into an agreement on behalf of the other or legally bind the other in any way.
Invalid provisions. If any provision of these Terms is found to be invalid or unenforceable under Kenyan law, the remaining provisions shall remain in full force and effect.
Severability. If a court or relevant authority decides that any section of these Terms is illegal, the remaining sections will remain in full force and effect.